Privacy Policy
Effective Date: September 23, 2026 | Last Updated: September 23, 2026
Google API Disclosure & Limited Use Notice
Agent Ring's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
1. Introduction
Agent Ring ("we," "us," or "our") operates the 24/7 Virtual phone answering, lead capture, and appointment scheduling platform for service and trade businesses. This Privacy Policy explains how we collect, use, disclose, and protect your information when you register for an account, connect integrations (such as Google Calendar), or utilize our inbound telephony and receptionist services.
2. Information We Collect
We collect information to provide, maintain, and improve our services. The types of information we collect include:
- Account Information: When you register for Agent Ring, we collect your name, business name, email address, phone number, password hash, and billing details processed securely via Stripe.
- Call & Telephony Data: When inbound phone calls are routed through your assigned Agent Ring phone number, we process real-time audio streams, call duration, caller phone numbers (E.164 format), call transcripts, lead details (e.g., job request, address, caller name), and audio recordings.
- Google Calendar Data (via OAuth 2.0): If you choose to connect your Google Calendar, we access your calendar availability (free/busy slots) and calendar event details necessary to schedule appointments on your behalf. We store your encrypted OAuth tokens (access and refresh tokens) to maintain the integration.
- System & Technical Logs: Web server logs, IP addresses, browser type, device information, and interaction telemetry to monitor performance and security.
3. How We Use Your Information
We use the information we collect strictly to operate and deliver our Virtual receptionist services:
- Answering inbound phone calls with real-time conversational voice technology.
- Extracting customer lead information (name, phone, job scope) and displaying call summaries in your dashboard.
- Checking your Google Calendar availability in real-time to offer callers available appointment slots.
- Creating scheduled calendar events directly in your Google Calendar upon successful caller booking.
- Processing payments, managing subscriptions, and enforcing account usage limits via Stripe.
- Maintaining security, preventing fraud, and troubleshooting system operations.
4. Google User Data & Limited Use Statement
When you grant Agent Ring access to your Google Account, our access is restricted to the specific permissions required to provide appointment scheduling functionality (`https://www.googleapis.com/auth/calendar`).
- No Advertising or Data Mining: Google user data accessed via our Google Calendar integration is never used for serving advertisements, target marketing, or sold to third-party data brokers.
- No Model Training on Google User Data: We do not use Google OAuth user data to train, retrain, or fine-tune generalized machine learning or AI models.
- Human Access Restrictions: Human employees or contractors do not read your raw Google Calendar data, except when explicitly requested by you for technical support or as required by law.
- Limited Use Policy Compliance: Agent Ring strictly complies with the Google API Services User Data Policy.
5. Data Sharing & Third-Party Service Providers
We do not sell, rent, or trade your personal or business data. We share data only with trusted third-party infrastructure providers necessary to run the service:
- Telephony Providers (Twilio): To send and receive phone calls and WebSocket media streams.
- AI Processing Services (Google Cloud Gemini Live): Real-time audio stream processing to generate conversational responses.
- Payment Processors (Stripe): Secure handling of credit cards, invoices, and billing subscriptions.
- Database & Cloud Hosting (Supabase / Google Cloud Run): Encrypted database storage and application hosting infrastructure.
6. Data Security & Storage
We implement industry-standard administrative, physical, and technical safeguards to protect your data. All network communication occurs over encrypted channels (HTTPS, WSS/TLS 1.3). Database connections and OAuth credentials (e.g., Google OAuth refresh tokens) are encrypted at rest.
7. Data Retention & Disconnection
We retain your account and call data for as long as your account remains active or as needed to fulfill legal and accounting obligations.
You may disconnect your Google Calendar integration at any time through your Agent Ring account settings or directly via your Google Security Account Permissions. Disconnecting access immediately revokes our access tokens and stops all calendar queries.
8. Biometric Privacy & Non-Biometric Warranty (Illinois BIPA & Texas CUBI)
Agent Ring processes real-time telephony audio streams transiently in volatile memory strictly to generate conversational speech responses and text transcripts.
- No Voiceprints or Biometric Identifiers:Agent Ring does NOT generate, collect, extract, store, or analyze biometric identifiers, voiceprints, acoustic vocal signatures, or biometric recognition templates as defined under the Illinois Biometric Information Privacy Act (740 ILCS 14/1 et seq.), the Texas Capture or Use of Biometric Identifier Act (Tex. Bus. & Com. Code § 503.001), Washington RCW 19.375.020, or any state or federal biometric privacy statute.
- Purpose-Limited Processing: Voice audio is processed exclusively for automated telephony call handling, customer appointment scheduling, and lead generation on behalf of the customer. Audio is never used for biometric caller verification, voice authentication, or biometric surveillance.
9. Your Rights & Choices (CCPA / State Privacy Rights)
Depending on your location, you may have the following data rights regarding your personal information:
- The right to access, inspect, and export your personal data and call transcripts.
- The right to request correction or updating of inaccurate account details.
- The right to request permanent deletion of your account and associated records (Right to Erasure).
- The right to non-discrimination for exercising your statutory privacy choices.
10. Contact Us
If you have questions, concerns, or privacy requests regarding this Privacy Policy or our Google OAuth practices, please contact us at: