Terms of Service

1. Acceptance of Terms & Eligibility

These Terms of Service ("Terms" or "Agreement") constitute a legally binding contract between you (either individually or on behalf of the commercial entity you represent, "Customer," "you," or "your") and Agent Ring ("Agent Ring," "we," "us," or "our").

By registering for an account, accessing the dashboard, initiating phone forwarding, or entering payment information for a subscription, you confirm that you are at least 18 years old, possess full legal capacity, and hold the authority to bind your organization to these Terms. If you do not agree to these Terms in full, you must not use or access the services.

2. The Services

Agent Ring provides an automated, multi-tenant conversational telephony service ("Service") featuring AI-driven inbound call answering, customer lead capture, audio transcription, appointment scheduling integrations (such as Google Calendar), and carrier-grade phone number assignment via telecommunications providers (including Twilio).

3. Artificial Intelligence Technology & Emergency Exclusions

You acknowledge that the Service utilizes large language models (LLMs) and real-time generative voice synthesis. Generative AI is inherently non-deterministic. While we strive to maintain high accuracy:

• Agent Ring cannot guarantee that the AI will never misunderstand a caller, transcribe audio inaccurately, or produce unexpected answers ("hallucinations").
• The Service does not provide licensed legal, medical, accounting, or professional advice.
• You retain sole responsibility for configuring and reviewing your business knowledge base, procedures, extraction fields, and appointment constraints.

4. Call Recording, Transcription & Two-Party Consent Compliance

The Service provides optional call recording and transcription capabilities. Various jurisdictions (including "two-party" or "all-party" consent states such as California, Florida, Massachusetts, and Maryland) require all parties on a phone call to be explicitly notified prior to recording or real-time monitoring.

You warrant and agree that:

• You are solely responsible for ensuring your business complies with all applicable federal, state, and international wiretap and eavesdropping laws, including the Electronic Communications Privacy Act (ECPA), the California Invasion of Privacy Act (CIPA), and state analogues.
• If your greeting or workflow records audio, you shall maintain an affirmative announcement (e.g., "This call may be recorded for quality and scheduling purposes") or obtain consent as legally required across all applicable jurisdictions.
• Specific Indemnification for Telephony & Wiretap Claims: You expressly agree to defend, indemnify, and hold harmless Agent Ring, its officers, employees, and telecommunications suppliers from any and all fines, civil penalties, statutory damages, settlements, or legal costs arising out of: (a) your greeting configuration, custom prompt instructions, or disabling of recording disclosures; (b) any claims asserted under the California Invasion of Privacy Act (CIPA, Cal. Penal Code § 632 et seq.), the Florida Security of Communications Act (Fla. Stat. § 934), the Massachusetts Wiretap Act, or similar state or federal eavesdropping statutes; and (c) any violation of the Telephone Consumer Protection Act (TCPA, 47 U.S.C. § 227).

5. Fees, Automatic Renewal & Metered Billing (ROSCA Disclosure)

Access to paid tiers (such as Starter, Pro, and Business) is billed on a recurring monthly subscription basis via our third-party payment processor, Stripe, Inc.

• Automatic Renewal: BY SUBSCRIBING, YOU AUTHORIZE AGENT RING (VIA STRIPE) TO CHARGE YOUR SPECIFIED PAYMENT METHOD ON A RECURRING MONTHLY BASIS AT THE CURRENT RATE OF YOUR SELECTED TIER UNTIL YOU CANCEL.
• Metered Usage / Overages: Each plan includes a baseline allowance of voice receptionist minutes per billing cycle. Any inbound receptionist audio time consumed beyond your monthly base allowance will be billed automatically as metered usage at $0.40 per minute.
• Cancellation Policy: You may cancel your subscription at any time through the customer billing portal in your Agent Ring dashboard. Cancellation takes effect at the end of your current billing period; no partial-month refunds or prorated credits will be provided except as required by applicable law.
• Taxes & Chargebacks: You are responsible for all applicable sales, use, or telecommunications excise taxes. Unjustified chargebacks or payment disputes may result in immediate suspension of telephone number routing and account termination.

6. Acceptable Use Policy

You agree not to use the Service, or permit any third party to use the Service, to:

• Transmit automated spam, robocalls, unsolicited telemarketing, or deceptive caller ID spoofing in violation of the TCPA, STIR/SHAKEN, or FTC rules.
• Harass, threaten, defraud, or impersonate any individual or entity.
• Process, store, or transmit unprotected Protected Health Information (PHI) subject to HIPAA unless a formal Business Associate Agreement (BAA) has been executed in writing with Agent Ring. Agent Ring is not a certified HIPAA Business Associate for standard commercial tiers.
• Process, collect, solicit, or store payment card security codes (CVV/CVC), credit card numbers, or primary account numbers (PAN) over voice lines in violation of PCI-DSS standards.
• Operate the Service as a substitute for 911 emergency services, crisis hotlines, or critical life-safety dispatch systems.

7. Proprietary Rights & Data Ownership

Agent Ring and its licensors retain all right, title, and interest in and to the platform, including software, algorithms, audio processing engines, user interfaces, and trademarks.

As between you and Agent Ring, you retain ownership of your customer profiles, proprietary business data, and appointment data. You grant Agent Ring a limited, non-exclusive license to process, stream, and transcribe your audio solely to provide, troubleshoot, and secure the Service in accordance with our Privacy Policy.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR UNINTERRUPTED AVAILABILITY. WE DO NOT WARRANT THAT CALLS WILL NEVER BE DROPPED OR THAT THIRD-PARTY CARRIER NETWORKS (E.G., TWILIO, CELLULAR CARRIERS) WILL BE ERROR-FREE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL AGENT RING, ITS DIRECTORS, EMPLOYEES, AFFILIATES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS PROFITS, MISSED LEADS OR SALES OPPORTUNITIES, TELEPHONY CARRIER PENALTIES, OR BUSINESS INTERRUPTION) REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE).

IN NO EVENT SHALL AGENT RING'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE AGGREGATE FEES ACTUALLY PAID BY YOU TO AGENT RING IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER.

10. Indemnification

You agree to defend, indemnify, and hold harmless Agent Ring and its officers, directors, employees, and agents against any claims, liabilities, damages, losses, and reasonable legal expenses arising out of: (a) your breach of these Terms; (b) any content or instructions provided in your tenant agent configuration; (c) your violation of any third-party rights (including privacy, wiretap, or intellectual property rights); or (d) your telecommunications interactions with your inbound callers.

11. Term & Termination

We reserve the right to suspend or terminate your account and phone routing immediately without prior notice in the event of: (a) non-payment or overdue invoice balances; (b) suspected fraudulent, abusive, or illegal telephony traffic; or (c) material breach of these Terms. Upon termination, assigned telephone numbers may be released back to the telephony carrier.

12. Dispute Resolution, Binding Arbitration & Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS BY REQUIRING BINDING INDIVIDUAL ARBITRATION OF MOST DISPUTES.

• Informal Resolution: Prior to filing any claim, the parties agree to make a good-faith effort to resolve the dispute informally by emailing [email protected].
• Binding Arbitration: Any dispute, controversy, or claim arising out of or relating to this Agreement that cannot be settled amicably shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.
• Class Action Waiver: YOU AND AGENT RING AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.